When is a standard change no longer a standard change

By ITIL® from Experience©

As discussed in the article describing the content of a standard change, a Standard Change1 was approved to address a specific issue, for a specific circumstance while respecting a particular set of precise conditions and applied using the documented work instructions.

The change is no longer a standard change when it cannot be implemented using this exact procedure. In other words, it stops being a standard change. It is now a normal change since the conditions upon which the approval was granted are no longer the case, thus it needs to reviewed and approved.

For example, if a change needs to be made:

  • Outside of its approved release/change window (e.g. the change was pre-approved for Thursday evenings between 20:00 and 22:00, but needs to be made now to resolve an incident)
  • To a Configuration Item it was not approved for, even though the procedure is identical (e.g. the approved procedure if for routers model 1500 and the change is needed on a router model 1510)
  • The step-by-step instructions cannot be followed exactly as documented (e.g. a permission change needs to be made at the domain level, while the procedure was approved for a change at the group level)

Moreover, if the organization has implemented a Standard Change Maintenance Process the standard change is no longer authorized when it expires or fails to re-certify according to that process’ business rules or policies.

In addition, the Change Manager can revoke (i.e. demote) it's approved status if this change generates incidents.


ITIL Process > Change Management > Standard Change

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