What are the stages of maturity for the ITIL Change Management Process
By ITIL® from Experience©
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| The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps by Gene Kim, George Spafford and Kevin Behr (Jun 15, 2005, p. 36) explains that Change Management typically goes through the following stages of maturity. |
1. Oblivious to Change – “Hey, did the switch just reboot?”
2. Aware of Change – “Hey, who just rebooted the switch?”
3. Announcing Change – “Hey, I’m rebooting the switch. Let me know if that will cause a problem.”
4. Authorizing Change – “Hey, I need to reboot the switch. Who needs to authorize this?”
5. Scheduling Change – “When is the next maintenance window – I’d like to reboot the switch then?”
6. Verifying Change – “Looking at the fault manager logs, I can see that the switch rebooted as scheduled.”
7. Managing Change – “Let’s schedule the switch reboot to week 45 so we can do the maintenance upgrade and reboot at the same time.”
Published on: 2013-02-18
Last updated on: 2017-05-06
There is nothing wrong with change, if it is in the right direction. Winston Churchill
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